Question 1

How do I know if my insurance covers therapy?

Accepted Answer

The best way is to call the member services number on the back of your insurance card and ask about your "outpatient mental health benefits." Ask about your deductible, copay, and whether you need a referral. We're also happy to help verify your benefits — just call us.

Question 2

What is a superbill and do you provide one?

Accepted Answer

A superbill is an itemized receipt that includes all the billing codes your insurance company needs to reimburse you for out-of-network services. Yes, we provide superbills upon request for all sessions.

Question 3

Do you offer a sliding scale for those who can't afford full rates?

Accepted Answer

We believe cost should never be a barrier to mental health care. We have a limited number of sliding-scale spots available based on financial need. Please reach out to discuss your situation — we'll do our best to find a solution.

Question 4

What is your cancellation policy?

Accepted Answer

We ask for at least 24 hours notice to cancel or reschedule a session. Late cancellations or no-shows may be charged the full session fee, as that time was reserved specifically for you.

Question 5

Do you accept HSA or FSA cards?

Accepted Answer

Yes! Mental health therapy is an eligible expense for Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA). We accept these cards as a form of payment.

Question 6

How do I get reimbursed if you're out-of-network with my insurance?

Accepted Answer

Pay for your session, request a superbill from us, then submit it directly to your insurance company. Many plans reimburse 50–80% of out-of-network mental health costs after your deductible is met.

Insurance & Fees

Choose your insurance to book

Ambetter, Medicare & Humana Medicare

UnitedHealthcare, Oscar & Cigna

Florida Blue, Aetna Commercial & Carelon

Insurance plans we accept

Self-pay rates

Insurance & billing FAQs

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